We’ve gathered the most common questions to help guide your experience with elegance and clarity. If you need personalized assistance, our team is always here for you at luneaparis.official@gmail.com.
1. How do I know my size?
Each product page includes a detailed size guide and fit notes. If you’re unsure, feel free to contact us — we’ll be happy to guide you based on your measurements and style preferences.
2. Do you ship outside of Europe?
At the moment, we ship to all countries within the European Union. For international orders outside the EU, please email us directly — we may be able to assist on a case-by-case basis.
3. What is the delivery timeframe?
Delivery times vary depending on your location:
✦Portugal & Spain: 2–4 business days
✦France, Italy, Belgium: 3–6 business days
✦Other EU countries: up to 8 business days
✦Tracking is always provided.
4. What if I want to return or exchange an item?
You may request a return or exchange within 7 days of receiving your order. Your first exchange is free. The item must be unworn and in original condition. Full details are on our Returns & Exchanges page.
5. Are the items truly premium quality?
Yes. Each piece is designed with care and crafted with high-quality materials. We collaborate with trusted European suppliers and test each garment for durability, finish, and elegance.
6. How do I care for my Lunéa Paris pieces?
Each item includes specific care instructions. We recommend delicate washing or dry cleaning for long-lasting beauty. Our accessories should be stored carefully to preserve their finish.
7. Can I update or cancel an order after placing it?
If your order hasn’t been shipped yet, we can assist with changes or cancellation. Contact us as soon as possible at luneaparis.official@gmail.com with your order number.
If your question wasn’t answered here, don’t hesitate to get in touch.
We’ll respond with care — usually within 1 business hour.
✔️ Produto adicionado com sucesso.
