We want you to feel completely confident with every piece you choose from Lunéa Paris. If something isn't quite right, we’re here to help.
1. Return Conditions
You may request a return or exchange within 7 days of receiving your order.
To be eligible, items must:
✦Be unworn, unwashed, and in perfect condition
✦Have all original tags and packaging intact
✦Not be marked as “Final Sale”
2. How to Request a Return
Please contact our team at luneaparis.official@gmail.com with your:
✦Order number
✦Full name
✦Reason for return or exchange
✦We'll reply within 1 business hour with detailed steps.
3. First Exchange is Free
Your first exchange is free of charge (within Europe).
We will cover the return shipping for your first request — because we value your trust.
4. Refunds
Once your return is received and inspected, your refund will be processed to the original payment method.
Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.
5. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
✦Earrings or pierced jewelry
✦Items purchased on Final Sale or with exclusive campaign labels
6. Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us immediately. We will prioritize your request and send a replacement or issue a full refund.
7. Questions or Support
We are here to ensure your experience is seamless.
Write to us at luneaparis.official@gmail.com — we respond with elegance and efficiency.
✔️ Produto adicionado com sucesso.
