Shipping policy

At Lunéa Paris, every order is prepared with care and elegance. We ensure that your experience — from purchase to delivery — reflects the same refinement found in each of our pieces.

1. Shipping Regions
We currently ship to all countries within the European Union.
For international shipping requests outside the EU, please contact us at luneaparis.official@gmail.com.

2. Order Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
You will receive an email with your tracking number once your order is shipped.

3. Estimated Delivery Times
Portugal & Spain: 2–4 business days

   ✦France, Italy, Belgium: 3–6 business days

   ✦Germany, Netherlands, Switzerland: 4–7 business days

   ✦Other EU countries: up to 8 business days

Note: These timeframes may vary slightly depending on your local courier and customs.

4. Shipping Fees
Free shipping is available on all orders above €150.

For orders below this amount, shipping rates are calculated at checkout based on your location.

5. Order Tracking
Once shipped, you will receive a confirmation email with a tracking link to follow your package in real time.

6. Delivery Notes
Please ensure your address is correct and complete.
If the delivery cannot be completed due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Need Assistance?
For any questions about your order, shipping updates or delivery concerns, our team is here to assist you with care.

📧 Contact: luneaparis.official@gmail.com